With a tight urban campus spread over three NYC blocks, NYP Columbia commissioned Array to modernize and upgrade their 10-story Milstein inpatient tower to support clinical efficiency and improve wayfinding to ensure a patient experience and environment in sync with their world-class reputation.
Recognizing the need to work within their budget and maintain system-wide parity, we conducted benchmarking tours with key hospital personnel at both the Columbia and Cornell Campuses. Immediately following the benchmarking tours, we scheduled Workshop Sessions with key personnel to develop consensus regarding clinical scope, infrastructure investment and wayfinding elements.
This $119 million renovation will positively impact clinical care, nursing efficiencies, staff collaboration, and patient amenities. Improvements include a decentralized nursing model, upgrades to patient bedrooms, and fully renovated patient toilet rooms. Revitalized elevator lobbies at each inpatient floor set the tone and expectation of a superior experience for each arriving visitor. Dramatic and vibrant art will complement strong wayfinding elements, helping visitors and staff navigate each distinct patient unit.