• Client Indian River Medical Center
    Location Vero Beach, FL
  • Client Indian River Medical Center
    Location Vero Beach, FL

Wellness

Indian River Health & Wellness

Challenge

Focused on their mission to provide comprehensive community health management in the shifting healthcare landscape, Indian River Medical Center in Vero Beach, Florida sought to create an integrated medical home outpatient center.

Solution

Working closely with developer Anchor Health Properties, Array conducted Process-led design worksessions to engage stakeholders, define key goals and develop the patient and provider experience.  Tools such as Empathy Mapping, Process Mapping, Virtual Mock-ups and Visual Programming allowed users and administrators to swiftly evaluate options and advance the project.

Result

A glass beacon anchors the building and promotes the medical fitness center model.  The glass gently sweeps revealing the entry and guiding patients and visitors into a light filled central arrival space.  A fully re-designed registration and check in process employs a one-stop concierge style encounter allowing patients to focus on their visit.  Integration among the physician practices, diagnostic and treatment services, and the fitness center is championed though the Healthy Living program and promoted by the facility design, bringing together care coordination, education and integrative medicine.

Collaborators

Anchor Health Properties
Aquatic Design, Inc.
Lucido & Associates
Masteller & Moler
MER Resources
O’Donnell, Naccarato, Mignogna & Jackson
TLC Engineering for Healthcare
Wells Appel

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