Challenge While front lobby improvements were agreed upon, a throughput analysis and thorough re-thinking of the check-in and triage area had to be tackled first in order to allow physical layout options provide optimal efficiencies. Solution A future state which provided for enhanced patient privacy, more efficient handling of fast-track cases and bedside registration of acute patients […]

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Challenge Update a 15-year-old emergency department where volumes have increased to such an extent that patient and staff conditions are unsafe and patients leave without being seen or fully accessed. Solution Keeping in the mind the census swings an urban ED experiences each day, it was essential to utilize process mapping and discrete event simulation […]

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Challenge Nemours sought a design team who would embrace the tenets of Integrated Project Delivery and work with them to reach beyond the boundaries of their inpatient campus to meet the demand for outpatient services outside their cachement area. Solution A lean-led process exploration brought consensus to divergent users and provided unanimous agreement on clinic layout, […]

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Challenge The client recognizes a patient flow problem, and needs assistance pinpointing the trouble areas and creating a path to future improvement. Solution A brief and rigorous assessment format co-led by healthcare architects and systems engineers identified clear areas of scope, staffing model, communication and inter-departmental orders as imperative to improved throughput. Results The observed clinic was a well-run, high functioning patient services center. The custom improvement suggestions provided […]

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