• Client Confidential Client
    Location New York, NY

Lean Process Led Design

Outpatient Clinic Observation


The client recognizes a patient flow problem, and needs assistance pinpointing the trouble areas and creating a path to future improvement.


A brief and rigorous assessment format co-led by healthcare architects and systems engineers identified clear areas of scope, staffing model, communication and inter-departmental orders as imperative to improved throughput.


The observed clinic was a well-run, high functioning patient services center. The custom improvement suggestions provided as a result of the Rapid Lean Design Assessment could be used to enhance the patient experience and move the clinic from good to outstanding. This assessment provided our client with an illustration of the improvement.